Terms, and what we keep

Signing in creates your account: one account for each email address, whether you sign in with Google or with a code by email. Signing in means you agree to these terms. Keep your email account safe, since a sign-in code sent to it opens your DreamSTR account.

A market report describes short-term rentals near a place, from market data and public property records. Its figures are estimates, not a promise of what a property will earn, and not financial, legal or investment advice. Check a town's own rules and permits before you buy or rent.

When you add photos, you confirm you own them or may use them, and that we may use them to make your designs. The pictures we draw, in a redesign or in the design studio, are design proposals, not listing photos, and they may differ from what can be built or bought. Prices on a shopping list are estimates, or what a store showed on the day it was checked.

On an STR Pro's shopping lists, plans and reports, and on the items an STR Pro keeps in their workspace, a link to a store we have an affiliate program with goes to that store through the program and is marked “Paid link”. DreamSTR earns a commission from the store when someone buys through it, at no cost to them. That includes the links an STR Pro adds: wherever we show them, we take any other affiliate code off them first. Links to Amazon on these lists carry no code.

An STR Pro's workspace is theirs, and so are their team, their clients and what they add for them. An STR Pro confirms they may share their clients' property details and photos with us, and that their clients may receive what they send through DreamSTR. Teammates work in their STR Pro's workspace; each teammate makes their own choices about what we keep, below.

Every price, and how often a plan renews, is shown before you pay. Payments are taken by Stripe, and your card and bank details never reach DreamSTR. Prices do not include sales tax where it applies.

• What a plan is. An owner's plan is for one property, paid by the month or for 3, 6 or 12 months ahead. An STR Pro's plan has two parts: a base for the workspace each month, and a price for each property while it is being set up, counted from the day it is added and charged to the day. A property delivered or deleted stays paid to the end of the billing cycle, and is not credited; a property added before then takes its place at no extra charge. An STR Pro can commit to 6 or 12 months for a lower base, paid each month. The billing page shows the current prices.
• What is free. An owner's account holds one property free: its market report, and its design proposal from your photos, its key rooms redesigned, to look through and to share by link. Everything past the design proposal, and any other property, comes with a plan.
• The free trial. An owner's plan by the month starts with 7 days free, once for each account. Your card is taken at the start and nothing is charged before the 7 days end. Cancel before then and nothing is charged; after, the plan runs a month at a time until you cancel.
• Renewing. A plan renews at the end of each period, for the same length, until you cancel. A commitment renews for another 6 or 12 months unless its renewal is turned off on the billing page before it ends. Before a plan paid for, or committed to, 6 or 12 months renews, we email you about 30 days ahead with the date and the price.
• Cancelling. You can cancel a plan that is not a commitment any time from Manage billing, without writing to us. The plan runs to the end of the period already paid, then stops. A month already started is not refunded in part, and neither is a longer period, except as the next point says. A commitment is not cut short: turning its renewal off ends it when the commitment ends, and its monthly payments up to then are owed.
• Your first purchase. If you change your mind, ask for a refund within 14 days of your first payment. If no design work has been done in that time, no rooms planned and no pictures drawn, we refund it in full. After a free trial, design work during the trial counts too. After 14 days, or once design work exists, the period you paid for is not refunded; cancelling stops the next renewal. A refunded first payment ends a commitment that came with it.
• Asking for a refund. Use Ask for a refund beside Manage billing, or write to help@mail.dreamstr.ai from the address on your account, saying which plan. Where the first purchase's refund applies, Ask for a refund makes it at once, and the plan ends. Otherwise we answer within two business days. A refund goes back to the card or bank account you paid with, and banks usually show it within 5 to 10 business days.
• If we are down. If a fault on our side keeps the site from working for more than 24 hours in a row, write to us within 30 days and we credit your next payment with the days it was down. Maintenance we announce at least 48 hours ahead does not count.
• Price changes. We tell you at least 30 days before a new price applies to your next renewal. The first ten STR Pro firms commit for twelve months at half the base and half for each property; when that year ends, the commitment renews at the standard twelve-month prices unless its renewal is off, and we tell you 30 days ahead.
• A charge that looks wrong. Write to us before you dispute it with your bank, and we will put it right.

• Your email address, and your name if you sign in with Google.
• What you add to make your reports and designs: addresses, property details, photos, notes, and the choices you make.
• An STR Pro's past work: photos of rooms they finished, their past proposals and decks with the largest pictures kept from them and the notes we read from them, which name no client and no address, what we read from each picture (the kind of room, what is in it, its colours), and the profile of how their studio designs and the kits we recommend that we make from them. They are used for that workspace's designs alone, and the person adding them confirms they may share them.
• What you ask for when you make pictures, described in the next part.

We use services that work for us, under their own terms, to run DreamSTR: Anthropic and Google to read photos and draw pictures, Stripe for payments, Resend for email, Vercel and Upstash to run the site and store what it keeps, and the providers of our market data and property records. We do not sell your personal information.

When you make or change a picture, in the design studio or with Ask for changes, we keep what you ask for: your words and the changes they came to, the reasons you tick, the look you choose, the kind of room and the town the property is in, and how the picture was drawn. We keep it with your account, and the workspace and property it was for. We do not keep your photos in it. We use it to make our designs better and to give you, and others who use DreamSTR, better market insights and trends.

• Only DreamSTR's own admins can see it. We take out email addresses and long numbers before we keep it.
• Other people never see your words. They may see themes that we write ourselves from what many people ask for, such as a style that is rising in a market. A theme never names you, your clients or a property.
• We keep it while your account exists. When you delete your account, or ask us to delete what we kept, we delete it within 30 days. Themes and trends that name no one are kept.
• It is on unless you switch it off. You can switch it off at any time on your account page; from then on, we keep nothing new that you ask for. To have what we already kept deleted, write to us.

You can delete your account at any time, on your account page. It signs you out on every device and deletes what is yours: your redesigns with their photos and pictures, what you asked for, your feedback and your answers to our questions. An STR Pro who owns a workspace deletes it with their account, with its clients and studio. Each property they set up for a client who has a DreamSTR account passes to that client, with its photos, report and designs, to keep as it was left; the STR Pro, who confirmed the photos were theirs to use, hands them over with it. A property for a client with no account is kept for a year, and we email the client to sign up with that address and claim it; one not claimed in that year is deleted. A property set up for no client goes with the workspace. A teammate's properties stay with their workspace, for its owner. Reports you ran are taken off your account; one that someone else also has stays for them, without your name or email. A paid plan renews no more and ends when the period already paid ends, without a refund for the rest of that period (ask for a refund first if your first purchase can still be refunded, as Plans and billing says), and Stripe keeps the invoices, as the law asks of payments.

What we keep of a property added from 7 October 2026. When an account is deleted, when a property held for its client is not claimed, and when a property is idle, we keep only its address, its town, its number of bedrooms and bathrooms, and when it was redesigned: no names, email addresses, photos, designs or reports. We keep it so we can offer our service to whoever owns or runs the property later. A property is idle when nobody has signed in to it and no guest has visited its shop for 12 months: we email its owner first, and 30 days later, if nobody has signed in, we delete its photos, designs and reports and keep only that record. To have us forget a property's address, tick the box when you delete your account, or write to us: we then keep only a scrambled form of the address that cannot be read back, so we never contact it again.

Write to help@mail.dreamstr.ai to see what we keep about you, or to have it corrected or deleted. We answer within 30 days.

If these terms change in a way that matters to you, we will tell you before the change applies, by email or when you next sign in.

Who DreamSTR is as a business, the limits of our liability, warranties, the law that applies, and how disputes are settled. Your promise that you may share what you add, with an indemnity if you may not; the licence you give us to work with it through the services that work for us; and the credit for an outage, in the lawyer's words.